How to Report Flood Damage to NYC: 311 and the City Damage Report

Vanesa Levine

1 day ago

1 min read

NYC Emergency Management asks New Yorkers hit by flooding to take two separate steps: submit a City damage report and file a 311 service request. Neither one replaces the other, and neither replaces your insurance claim.

Why Should I Report Flood Damage to the City?

Damage reports help the City see where the impact is worst and where to send resources. They can also help the City qualify for federal recovery funding, which can open up FEMA help for households. Submitting a report does not guarantee you will get financial help.

How Do I Submit a City Damage Report?

Go to reportdamage.nyc.gov.
Enter your address and describe the damage.
Upload photos if you can.

What Should I Report to 311?

Sewer backups and flooding not caused by something inside your home
Street flooding and clogged catch basins
Apartment or building maintenance problems, if you rent and your landlord has not made repairs

Call 311 or use portal.311.nyc.gov. Save your service request number.

What About My Car?

Flood damage to a car is an auto insurance claim, usually under comprehensive coverage, not a homeowners claim.

What Else Should I Do?

File your insurance claim. See Does Homeowners Insurance Cover Flood Cleanup in New York?
Photograph everything. Use our flood claim photo checklist.
Start cleanup to stop mold and more damage.

Need Cleanup Now?

Call Flood Cleanup NYC at 212-600-9290.